Privacy Policy

Last Updated: 01.01.2025

Welcome to Friends Distributors! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://friendsdistributors.pk/ and use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and other details you provide when placing an order or contacting us.
• Payment Information: Payment details, such as credit/debit card information, are processed securely through third-party payment gateways. We do not store your payment details.
• Usage Data: Information on how you use our website, including IP address, browser type, pages visited, and browsing activity, collected through cookies and similar tracking technologies.
• Communication Data: Any messages or inquiries you send via our contact forms, email, or social media.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill orders, including shipping and payment verification.
• Improve our website experience and customer service.
• Communicate with you regarding orders, promotions, or customer support.
• Detect and prevent fraudulent transactions or security threats.
• Comply with legal requirements and obligations.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for website functionality, such as shopping cart features.
• Analytics Cookies: Help us understand website usage and improve our services.
• Marketing Cookies: Used for targeted advertisements and promotional content.

You can manage your cookie preferences through your browser settings.

4. How We Protect Your Data

We take reasonable measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we encourage users to take their own precautions.

5. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share it with:

• Service Providers: Third-party logistics, payment processors, and IT support companies assisting in order fulfillment and website maintenance.
• Legal Authorities: If required by law, we may disclose your information in response to legal processes or requests.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

7. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications.
• Opt-out of certain tracking technologies.

To exercise these rights, contact us at info@friendsdistributors.pk

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: info@friendsdistributors.pk
📞 Phone: 051 7238749 0333 343 5777

📍 Address: Shop LG-02-07, Zaka Mall, B-1 Markaz, MR-11, Multi Gardens B-17, Islamabad.